Privacy Policy
1. Introduction
At Georgia Glassworks (“we”, “us”, or “our”), accessible via georgiaglassworks.com, we are deeply committed to protecting your privacy and safeguarding your personal information. We recognize the importance of your data, and we process all personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and the California Consumer Privacy Act of 2018 (“CCPA”). Our goal is to be transparent, responsible, and accountable in the way we handle your data. This Privacy Policy outlines our practices concerning the collection, use, and protection of your personal information.
2. Scope of Policy and Data Controller Role
This Privacy Policy applies to all users and visitors of georgiaglassworks.com and any other interactions you may have with us in connection with our website and services. We act as the data controller for the personal data that we collect and process, meaning we determine the purposes and methods of that processing. By accessing or using our website, you acknowledge that your data may be processed in accordance with this Policy.
3. Categories of Data Processed
We collect and process various types of personal data depending on your interaction with us:
a. Usage Data: This includes data automatically collected when you visit our website, such as your IP address, browser type, referring URLs, time zone, page views, session durations, and navigation paths.
b. Account Data: When you register an account or place an order, we collect your name, billing and shipping address, email address, and phone number.
c. Profile Data: Includes preferences, purchase history, account settings, and behavioral patterns related to your interaction with our site.
d. Communication Data: Any correspondence you send to us, including inquiries, customer service requests, and support tickets, which may include message history and contact preferences.
e. Technical Data: Information about your device, including hardware model, operating system, browser plugins, screen resolution, system configurations, and internet service provider details.
f. Transaction Data: Information related to purchases, including payment method, transaction ID, order history, delivery address, and purchase amount. Note: We do not store full credit card numbers or security codes.
g. Preference Data: Marketing and communication preferences you provide, product interests, and consent-related information (e.g., opting in to receive newsletters).
4. Legal Bases for Processing
We rely on the following legal bases to process your personal data:
– Performance of Contract: When processing is necessary to fulfill a contractual obligation (e.g., fulfilling your orders or managing your account).
– Legitimate Interests: For purposes such as analyzing usage trends, managing services, marketing (within legal limits), improving user experience, or ensuring website security.
– Consent: Where we rely on your specific, informed, and freely given consent, such as subscribing to newsletters or accepting cookies.
– Legal Obligations: Where processing is required by law or in response to legal proceedings or regulatory obligations.
5. Your Rights
Subject to the applicable laws, and depending on your jurisdiction, you have the following rights regarding your personal data:
– Right of Access: You may request access to personal data we hold about you.
– Right to Rectification: You may request that we correct inaccurate or incomplete data.
– Right to Erasure: You may request deletion of your personal data, subject to legal requirements.
– Right to Restriction: You can request we limit how we process your data.
– Right to Data Portability: You may request a copy of your personal data in a structured, commonly used, and machine-readable format and have it transferred to another controller.
– Right to Object: You may object to the processing of your data based on legitimate interests or direct marketing.
– Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time without affecting prior processing.
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.
6. Security Measures
We implement appropriate technical and organizational measures to ensure your personal data is protected against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. These measures include:
– Data encryption during transmission and storage
– Role-based and limited access control mechanisms
– Routine backups and disaster recovery procedures
– Firewalls and secure servers
– Staff training in privacy and data security protocols
7. International Transfers
Your personal data may be transferred to and processed in jurisdictions outside of your residence country, including to our service providers located in countries that may not provide equivalent data protection standards.
In such cases, we ensure adequate protection by implementing appropriate safeguards, such as:
– Standard Contractual Clauses approved by the European Commission
– Binding Corporate Rules or equivalent frameworks
– Compliance with applicable laws under the GDPR, CCPA, or other relevant regulations
8. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Specific retention periods are as follows:
– Usage Data: up to 12 months
– Account and Profile Data: maintained as long as your account is active; deleted within 30 days upon request or closure
– Communication and Support Data: 2 years for administrative traceability
– Technical Data: retained for up to 6 months for operational diagnostics
– Transactional Data: retained for 7 years to comply with financial and tax obligations
– Preference Data: until consent is withdrawn or up to 24 months from last activity
9. Cookie Policy
We use cookies and similar tracking technologies on georgiaglassworks.com to enhance your browsing experience, analyze site traffic, and comply with legal obligations.
Types of Cookies We Use:
– Essential Cookies: Necessary for website functionality, such as login authentication and secure access.
– Functional Cookies: Enable us to remember choices you make to improve your experience (e.g., remember items in your cart).
– Analytics Cookies: Collect aggregated, anonymous data for website usage statistics and performance insights.
– Performance Cookies: Help us understand how users interact with the site to enhance usability and performance.
10. Cookie Management and Compliance
Upon your first visit to our website, you will be prompted to accept or manage your cookie preferences in accordance with GDPR and CCPA. You can also change or withdraw your consent at any time via our cookie consent banner or by adjusting your browser settings.
For California residents, you have the right to opt out of the “sale” or “sharing” of your personal information. While we do not knowingly sell personal information, such rights are provided in compliance with the CCPA. Our cookie management tool supports Do Not Sell/Share My Personal Information features in accordance with California law.
11. Protection of Children’s Privacy
Our website and services are not directed toward children under the age of 13, and we do not knowingly collect or solicit personal information from children. If we become aware that we have collected data from a child under 13 without verified parental consent, we will take steps to delete such information promptly.
If you believe we may have collected personal data from a child, please contact us at [email protected].
12. Policy Updates and User Notifications
We may revise this Privacy Policy from time to time and will post any changes on this page. While we aim to notify users of major updates, we encourage you to review the policy periodically to stay informed. Continued use of georgiaglassworks.com following any changes constitutes your acceptance of the revised Policy.
13. Contact Us
If you have any questions regarding this Privacy Policy, your personal data, or if you wish to exercise your rights, please contact us at:
Email: [email protected]
We are fully committed to data privacy compliance and strive to provide transparent, fair, and responsible processing of your personal data. Feel free to contact us with any privacy-related inquiries or concerns.